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Add-on: Additional merchandise that could be added-on to a sale and purchased by the customer
Adjacency: The layout of the store that shows how each plan-o-gram or rack is set next to each other
Anchor Bolts: These are used to anchor and upright to the floor to prevent it from being moved or tipping over.
Back Order: An item or order that is presently not in stock but is being reordered and will be available at another time
Back Room: Stockroom or receiving area where reserve product is stored
Back Tag: A printed card used to hang from a peg hook showing that a product is out of stock, the number of facings, SKU and description
Baler: A large cardboard compactor found in the back room
Bar Code Scanners: Reads bar codes. Bar code scanners are generally classified as wands, hand-helds, etc.
Bar Code: A group of lines printed on a piece of merchandise or on a label attached to the merchandise, also known as a 'UPC Code'
Base: The bottom flat part of each gondola section, sometimes also referred to as Shelf 1
Beams: These are used to hold the uprights together and also this is where the product is placed. There are 3 Different size beams; there is a 2.5in, 3.5in, & 5.5in. These beams are used throughout the store depending on what goes on the shelves and how much the product weighs that sits on the shelves.
Blueprint: This is an overall layout of the store and is used to know where everything is at in the store and is used to set the store at the time of Opening or during a Remerchandising job. Every 1/16 of an inch equals 1 foot.
Blitz: A type of merchandising that denotes a rapid roll-out of a product or plan-o-gram within a geographic area. A blitz is usually coordinated with an ad date or promotional event
Building a Display: Arranging and putting together merchandise or sample products, usually from scratch
Buybacks: This is a product that has been designated by the company who manufacture’s the product as a discontinued item that they will be buying back from the store at full purchase price. These products need to be pulled from the shelf and taken back to the RTM clerk for return. The RTM clerk is located in the back in Receiving in a caged in area.
Carpentry: Wrap bays, set new product in displays that are built, rough carpentry, finished carpentry, set Plumbing display Pods according to print & also set product in those pods according to detail sheet. Also assist in moving gravity bins and existing peg boards with product still on boards.
Category: Refers to the section (set) in the store i.e. Domestics
Chain Drug Store: A pharmacy-driven outlet with a large general merchandise and HBA business. Example: Walgreen's, Eckerd's, CVS
Clearance Merchandise: Merchandise that the retailer has discontinued and cannot charge back to the manufacturer, usually seasonal and priced to sell quickly
Computerized Inventory System: A computer program that tracks inventory and sometimes creates automated replenishment orders
Cross Merchandise: Mixing merchandise from several different departments on a single merchandise display; a product merchandised in more than one category
Cut-in: When a new product is introduced, the manufacturer usually likes to cut-in the new product into the existing plan-o-gram via a Revision.
Cycle: A set period of time where a merchandising visit can be performed
Dead Label: An EAS label in an inactive state where it will not alarm an EAS System
Demonstration: Showing how to complete a task. Sometimes called a demo, often used in conjunction with food sampling
Direct Store Delivery: D.S.D. is when product is shipped from the manufacturer directly to the store.
Discontinued Item: Items that are no longer being merchandised in the category
Display: An entire gondola side, counter, category set complete with product and point of purchase materials
Disposable Label: An EAS label that is attached to or inserted inside of product packaging and is not intended to be removed at the point of purchase
Distressed Goods: Items that have been damaged or soiled
Divider: Used along with fencing to separate product on the shelves
Do-It-Yourself-Stores: Some examples of DIY stores are Home Depot, Menards, and Lowe's
Dummy Facings: When the actual product is not in stock, another product with the same dimensions is temporarily faced backwards to ensure correct space is left on shelf
Dump Table: A table or bin used to display merchandise
EAS Label: Abbreviation for Electronic Article Surveillance; lightweight tags that are attached to garments prior to placing on sales floor in order to deter shoplifting
End Cap: A 3 or 4 foot section located at the end of a gondola used to merchandise seasonal, temporary or promotional product. High margin items are placed on end caps to generate impulse purchases
Enhancement to Processing Speed: Report creation, Photo Reports, and Pop Reports.
Facing: The number of times a product is merchandised on the shelf or peg hook. Some better selling products have more than one facing.
Fast-Back Hook: A two prong hook that attaches into the pegboard
FBMO: These are better know as Front 2 Backs in Lowes, They are used as an added safety precaution they keep the beams from spreading apart when there is product added to them, It also keeps the Decking (Wood) in place and does not allow it to slide or move from side to side.
Fencing: Acrylic rails secured to the front of the shelf to contain product on the shelf
Fixture Accessory: Shelves, Peg Hooks, etc.
Fixture: A display furnishing to hold merchandise
Free Standing Store: A retail outlet that stands by itself and is not attached to a mall or shopping center
Front Runner: Plastic strips that attach to the pegs to hold the labels
Gondola: A type of free-standing shelving unit where products are merchandised, usually secured to the floor
Gravity Bins: These are bins that are filled with product and are gravity fed down so that as you remove a product another falls in its place. They are usually mounted to an upright in a department with cross merchandise in them.
Grey Stripes: These are only used when there is more than one facing of the same product on an elevation. These stripes are placed on the beam and separate one product from the other.
HBA: Abbreviation for Health and Beauty Accessories
HBC: Abbreviation for Health and Beauty Care
Hang Tag: Manufacturer's label describing the merchandise. Also a hanging price tag used on garments and other merchandise
Hard Lines: Durable merchandise that includes everything from hardware and appliances to Health and Beauty Accessories
IRC: Abbreviation for Instant Redeemable Coupon or Instant Rebate Coupon
IVR: Interactive Voice Response is an electronic reporting system that allows employers to gather store completions in addition to payroll information
Identifier Sticker: A sticker adhered to product packaging, which communicates, that the item is protected against theft or shoplifting
Inlays: These are another style of metal decking that is used primarily in New Lowes stores. This style of decking goes on any elevation below 8 feet and is used on all elevations where product is within reach of the consumer.
Inventory Shrink: Reduction in inventory caused primarily by shoplifting and employee theft
Inventory: Merchandise in-stock and currently available
J Hook: A hook so called because of its J shape. Placed on a shelf used to merchandise impulse products
J-Pins: These are safety pins that look like the letter J and are used on any beam that will have a Pallet of product place under it anywhere in the store. This is pin is placed in one of the holes in the Upright where the beam is placed. This pin prevents the beam from being pushed up or knocked out of place by the pallet below it. These pins are only placed on the front beams in any store.
Just-In-Time (JIT): A replenishment system that reduces the amount of space a retailer needs for back stock. The product is reordered every time the cashier rings up a sale
Kiosk: 1) A small leased area, booth or cart inside a mall or store. (2) An interactive display or terminal giving access to an Intranet or to the Internet from inside a store for ordering or checking on merchandise
Label: Contains price information for the consumer. Labels are placed in the shelf channels to the left of the product or on the front runners for peg hooks
Labels: This is the term that is used for pricing stickers. There are many types of labels there are BEAM LABELS, BIN LABELS, 3x5 LABELS, 2x10 LABELS, 7x10 LABELS, and also SIDE STACK or STACK OUT LABELS.
Lead In: The first product a consumer sees from the main aisle. Plan-o-grams have lead in indicators to show which end of the plan-o-gram starts near the main aisle.
Live Label: An EAS label in an active state, which will set off the store alarm system if the merchandise is taken past an authorized check point
Loss Leader: Merchandise sold at or below cost intended to bring customers into the store
Manufacturer: Producer of products and merchandise that people buy
LRT Gun: Scans Bar Codes and Item numbers. Tracks the stores inventory and whether the product(s) are active or discontinued.
Mapping: The process of determining locations and adjacencies of departments and merchandise inside a store
Mark Down: A reduction in selling price
Mass Merchant: A discount retailer that carries a wide variety of merchandise. Example: Target, Wal-Mart
Merchandising: Presenting products in their best light to generate more sales
MSG: Merchandising Solutions Group
Mystery Shop: Store visit requiring merchandiser anonymity in order to evaluate customer service or gather product information in an unbiased manner; form of market research
NARMS: Abbreviation for National Association for Retail Marketing Services
NLPL: These are New Lower Price Labels, These labels are green and indicate that the price has dropped without going on clearance.
NOP: Not on Plan-o-gram.
Not on File Form: This form is used when setting a plan-o-gram in Lowes during a major Remerchandising Project. It allows the Corporate office, the Project Manager, and the Store to know what they may have listed on a POG to0 go into a certain set that may not be carried by that particular store, may be non stock already, May be a product that they wish to be non stock but the store sells and is a good seller, or is a new product that has not yet been ordered yet.
NSOP: Non Stock on Plan-o-gram
NS: Non Stock
OOS: Abbreviation for Out of Stock; item not available for sale at this time
Overhead: The shelf above a section holding overstocks or discontinued items also called Cap Shelf
Overstock: Additional stock of product that is full to capacity on the shelf or peg
Photo Report: Select the number of photos to be displayed per page, and view the report questions associated with each photo.
POG: Abbreviation for Plan-o-gram.
POP: Abbreviation for Point of Purchase material. Printed material that draws attention to the product on the shelf
POP Orders: Includes the reps’ territory assignment (if populated) and any comments entered on the PDA. Also the “SHIP TO” address is not included.
POS: Abbreviation for Point of Sale Term normally used to describe cash register systems that record transactions or the area of checkout in a retail store
Peg Board: The backing on many fixtures where hooks are inserted to display product.
Peg Hook: Metal or plastic hooks that fit into the pegboard to hold product.
Pegged Merchandise: Product that is merchandised on peg hooks
Physical Inventory: Physically counting the individual items in stock at a particular date and time
Plan-o-gram: A schematic drawing of fixtures that illustrate product placement. Picture or layout plan describing where merchandise is to be placed on the fixtures. Also known as a POG
Preferred Product: Shelves that are located between hip level and eye level
Private Label Brand: A store's in-house brand
Rack Jobber: A wholesaler that is allowed by a store to install, stock and replenish selected items on display racks
Reserve Stock: Merchandise that is stored in an area inaccessible by customers
Reset: A major change or revision to an existing plan-o-gram, a section, department or an entire store
Retailer: An individual or firm that sells goods and services directly to the consumer
Riser: Shelves above the shoppable portion of a gondola
Rotate Stock: Stock new merchandise behind old merchandise when filling displays. Can also mean replacing old stock with new stock
Rounder: Round apparel rack fixture
SKU: Abbreviation for Stock Keeping Unit. Some SKU's have more than one facing. Each SKU is associated with a different product on a plan-o-gram (POG) and is a number assigned by the retailer to keep track of the type, color and size of a product
Salvage Goods: Merchandise that has been damaged in transit or storage
Schematic: Line-art drawing of the plan-o-gram, showing how many shelves or peg hooks to use.
Seasonal Merchandise: Products that are in demand at a certain time of year, such as Christmas or Back-to-School
Secret Shopper: A merchandiser who samples service or products without the knowledge of the employees and reports the findings to the manufacturer or merchandising company
Service Recovery: Dealing effectively with customer complaints, problems and dissatisfaction.
Shadow Line: This an imaginary line on the top of all beams where the Price label is to be placed.
Shelf Channel: The indented front of the shelf where labels or plastic label strip holders are placed
Shelf Extender: A 7 metal extender used to merchandise and compare a name brand product to a private label product
Shelf Label: Label showing item placement on the shelf and description of product size, price, UPC code, ordering code, movement and date tag was printed
Shelf Talker: A small sign that points out sale, product features or price
Sky Hook Peg: Fastback metal peg with label holder attached. Front-runner is not used
SNOP: Stock Not on Plan-o-gram.
Soft lines: Clothing merchandise including accessories
Specialty Retailer: A retail outlet that concentrates its merchandising efforts in a particular category of items within that category. Example: ToysRUs, Ace Hardware
Stock Turnover: A measure for determining how quickly merchandise is being sold
SuperStore: A larger supermarket or discounter store. Example: Target Superstore, Kroger, Wal-Mart SuperCenter
Surge: Expanded or increased need for a reset due to a new item initiative
T-Stands: Basic apparel fixtures with posts topped by cross bars
Telzon: Hand-held tracking unit used to order and track store inventory
Top Stock / Over Stock: All top stock / over stock should be placed if possible above the product below. This is the term that is used for all products that will not fit on the shelves that are to be shopped by the consumer.
Tri-Level Round: An apparel fixture with three face-out arms
UOM: Abbreviation for Unit of Measure
UPC: Abbreviation for Universal Product Code
Universal Product Code: Standard for encoding a set of lines and spaces that can be scanned and interpreted into numbers to identify a product. A sequence of numbers and bar code on the back of each product
Uprights: This is the steel that stands upright and the beams attach to, there are different sizes and each one is used in a specific manor. There are also different weight capacities for different uprights. The most common B, J, K, S, & PKR. The PKR, S, & J uprights are no longer manufactured. Each one can support a different amount of weight
Vendor: Person or company providing merchandise or service to a retail store
Visual Merchandising: Arranging items for display. Also known as Visual Presentation
Waterfalls: These are metal style decking that is used in all the new stores and in most of all the Receiving Departments throughout Lowes. This style of metal decking goes on any elevation above 8 feet and on any elevation where a pallet may be placed.
Wing Display: A display that flanks or attaches to the side of an end cap
Wood: This another style of decking that is used in all of the older Lowes stores. It is a 2x6 or a 2x4 piece of wood that is used for decking all shelves so that the product and the Top Stock /Overstock may be placed in its proper location. |
